FAQ
Shipping and Delivery Information
Shipping Address and Important Notes
Please ensure your shipping address is accurate and complete. NIMOFAN Katana is not responsible for delivery failures due to incorrect or incomplete address information.
If customs or delivery issues cause your package to be returned, NIMOFAN Katana is not responsible for reshipping or refunding the order.
Shipping Services and Fees
Eligible orders receive automatic shipping savings at checkout. No code is needed. Final shipping depends on the items, quantities and delivery address.
The full delivery total is shown before payment. Any current Winter Sword Festival offer is separate and subject to its advertised dates and eligibility.
Age Restrictions and Order Modifications
Yes, buyers must be at least 18 years old to place an order.
Email support@nimofan.com with your order number within 72 hours of ordering for cancellation and a full refund, with no cancellation fee. After 72 hours, voluntary cancellation is unavailable. Any applicable statutory cancellation or withdrawal rights remain unaffected.
Eligible products have a 15-day voluntary-return window from delivery. Mystery products are excluded from voluntary returns for non-quality reasons. These conditions do not limit statutory withdrawal rights or remedies for faulty, damaged or misdescribed goods.
For voluntary returns, we process refunds within 14 working days after receiving the goods, or sooner where required by law. Refunds go through your original payment method. The time for funds to appear then depends on PayPal or your wallet provider and any underlying bank or card issuer.
Premium gift: US$0 product price + US$16.99 delivery, included in the shipping total (not charged twice).
Promotional gift: US$0 product price plus US$16.99 delivery. If you return the qualifying sword, the gift must be returned too. For an accepted return with the gift returned, we refund the gift delivery charge actually paid in your original payment currency. The gift has no product amount to refund. Return postage is separate. The Mystery voluntary-return exclusion does not prevent this required return with your qualifying sword. Applicable statutory withdrawal rights and remedies for faulty, damaged or misdescribed goods remain unaffected. See our Return & Refund Policy.
Yes. Remove the gift from your cart before checkout and its US$16.99 delivery charge will be removed too. If you add it back, the charge returns.
CONTACT INFORMATION
We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.
1942 Broadway St. Suite 314C Boulder, CO 80302, US
support@nimofan.com
Everyday 9:00-17:00