Refund policy

Order cancellations

To cancel an order, email support@nimofan.com with your order number within 72 hours of placing it. If we receive your request within that period, we will cancel the order and issue a full refund to the original payment method, with no cancellation fee. After 72 hours, cancellation is unavailable under our voluntary cancellation policy because the order enters our production or fulfillment queue. This cutoff does not limit any statutory cancellation or withdrawal rights that apply to your purchase.

30-day voluntary returns

For eligible products, request a return at support@nimofan.com within 30 days of delivery, as shown by delivery tracking. Items returned under this voluntary policy must be unused, in their original condition and original packaging. Include your order number and reason for return; for a product issue, please also include photos where possible. Contact us for return instructions before sending anything back.

Customized products, gift cards and consumables are excluded from voluntary returns. If an item is faulty, damaged or not as described, we pay the return shipping: contact support@nimofan.com and we will send you a free return label. For non-quality returns accepted under this policy, you pay the return shipping cost. If we provide a return label, its cost will be disclosed before use and deducted from the refund. These voluntary conditions do not limit your statutory rights.

Mystery products

We do not accept voluntary returns of Mystery products for non-quality reasons, including a change of mind or dislike of a randomly supplied style. Random selection within the product's stated description is not itself a defect. This exclusion does not limit any applicable statutory withdrawal rights or remedies for faulty, damaged or misdescribed goods.

Promotional gifts and gift delivery

The promotional Premium Mystery Tanto is free: it has a product price of US$0 and no delivery charge. If you return the qualifying sword, you must also return its promotional gift. Because the gift is free, there is no gift delivery charge and no gift product amount to refund. For orders placed before 11 September 2026, when the gift carried a separate delivery charge, we refund the gift delivery charge you actually paid, in your original payment currency, on an accepted return of the qualifying sword with its gift returned. Any responsibility for return postage is separate. These terms do not limit any statutory rights or refund deadlines.

Refund amount and timing

Product refunds are based on the amount you actually paid for the returned items after discounts, not their original or reference prices. Standard delivery is free on eligible orders to every destination we serve, so there is normally no outbound delivery charge to refund. Where you chose the optional paid Expedited Shipping upgrade in the United States, that charge is refunded only where required by law or where the order is cancelled before dispatch. We do not treat free shipping, a shipping discount or a subsidy as an amount you owe back.

For returns under our voluntary policy, we process refunds within 14 working days after receiving the returned goods. Where applicable law requires an earlier refund, that legal deadline applies instead.

Refunds are issued through the original payment method. Once issued, the time for funds to appear depends on PayPal or your wallet provider and any underlying bank or card issuer. Check your original payment account for the refund status, or contact support@nimofan.com for help. See PayPal's refund guidance.

Your statutory rights

Where EU or UK withdrawal rights apply, you may cancel eligible online purchases within 14 days of delivery without giving a reason. Those rights are not subject to our 72-hour voluntary cancellation cutoff or our Mystery voluntary-return exclusion. Required refunds, including standard delivery charges where applicable, are made within the legal deadlines. Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.

If an item is faulty, damaged or not as described, contact support@nimofan.com. The 30-day voluntary-return window and original-packaging condition do not restrict your statutory remedies.

Exchanges

For the fastest service, we recommend placing a new order and returning the original item.

Disputes

Please contact our customer service team first — we’re here to help.

If no resolution is reached, you may use NIMOFAN’s free internal mediation process.

For PayPal or wallet-funded orders, contact your payment provider about its dispute-resolution process.

Updated September 6, 2026. The new Mystery voluntary-return exclusion applies to orders placed after this update is published. Earlier orders remain subject to the terms offered when purchased and applicable law.

Questions? support@nimofan.com.