FAQ

Shipping and Delivery Information

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How long will it take to receive my NIMOFAN Katana order?
Can NIMOFAN Katana ship to my country?
Do I need to verify my local import regulations?
Are there any customs fees or import taxes?
What happens if my package is held or seized by customs?
How do I track my order?
What if my package is marked "Delivered" but I haven’t received it?
What if my order doesn’t arrive within 40 days?

Shipping Address and Important Notes

What if I provide an incorrect shipping address?

Please ensure your shipping address is accurate and complete. NIMOFAN Katana is not responsible for delivery failures due to incorrect or incomplete address information.

What if my order is returned due to customs or address issues?

If customs or delivery issues cause your package to be returned, NIMOFAN Katana is not responsible for reshipping or refunding the order.

Shipping Services and Fees

Is there free shipping?

📦 Shipping Rates:
• FREE shipping on orders over $50 (Most countries)
• Saudi Arabia: $69 flat rate shipping fee

Age Restrictions and Order Modifications

Are there any age restrictions for purchasing?

Yes, buyers must be at least 18 years old to place an order.

Can I cancel or modify my order?

Orders are processed quickly, so cancellations or modifications might not always be possible. Contact us immediately if you need to make changes.

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CONTACT INFORMATION

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.

1942 Broadway St. Suite 314C Boulder, CO 80302, US

+1 877 4131801

contact@nimoco.com

Everyday 9:00-17:00