FAQ
Shipping and Delivery Information
Shipping Address and Important Notes
Please ensure your shipping address is accurate and complete. NIMOFAN Katana is not responsible for delivery failures due to incorrect or incomplete address information.
If customs or delivery issues cause your package to be returned, NIMOFAN Katana is not responsible for reshipping or refunding the order.
Shipping Services and Fees
📦 Shipping Rates:
• We currently do not offer free shipping.
• Shipping costs are calculated automatically at checkout based on the total weight of your order and your delivery address.
Age Restrictions and Order Modifications
Yes, buyers must be at least 18 years old to place an order.
You may request cancellation within 72 hours of placing your order by contacting support@nimofan.com with your order number. If the request is received within this window, we will cancel the order and issue a full refund to the original payment method, with no cancellation fee.
After 72 hours, the order cannot be cancelled because it has entered our production or fulfillment queue. Materials and artisan labor are then allocated to handcrafted items. Returns after delivery follow our Return Policy. This does not limit rights that cannot be waived under applicable law.
CONTACT INFORMATION
We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.
1942 Broadway St. Suite 314C Boulder, CO 80302, US
contact@nimofan.com
Everyday 9:00-17:00
