FAQ

We cannot deliver to Singapore. We deliver to all Australian states and territories. Final availability of delivery options depends on your items and full delivery address.

For destinations we serve in the United States and European Union (EU), import duties and import taxes are included. The United Kingdom is not part of the EU and is not included in this tax-inclusive arrangement. For other destinations, import duties, taxes and customs charges are your responsibility unless clearly stated otherwise at checkout. Questions? Email support@nimofan.com before ordering.

Processing time: Within 3 days of placing your order.

Production time: Typically 7-21 days (may extend to 30 days during holidays or up to 45 days during peak seasons like Christmas).

Shipping time: Approximately 7-15 days for most regions (mainland Europe 17-20 days). United States: Standard Shipping is FREE — sea freight to the U.S. (about 12–18 days) plus local delivery (3–7 days), about 17–25 days in total. Expedited Air is available at checkout for an extra charge — air freight to our U.S. hub (10–15 days) plus local delivery (2–5 days), about 12–20 days in total. A few oversized blades ship Expedited only. Actual times depend on customs and weather conditions.

We ship to the countries shown at checkout. If your country is not available at checkout, we cannot deliver there at this time. Laws on knives and swords vary by country, so please confirm that importing a katana is legal where you live before ordering.

Yes, it’s the buyer’s responsibility to ensure that importing a katana is legal in their country or region.

For destinations we serve in the United States and European Union (EU), import duties and import taxes are included. The United Kingdom is not part of the EU and is not included in this tax-inclusive arrangement. For other destinations, import duties, taxes and customs charges are your responsibility unless clearly stated otherwise at checkout. Questions? Email support@nimofan.com before ordering.

We can’t control customs decisions. If your package is held or seized, customs will contact you directly. NIMOFAN Katana is not responsible for items seized or destroyed by customs.

After your order ships, you’ll receive an email with a tracking number. Use this number on our TRACK MY ORDER page. Allow up to 48 hours for tracking information to update.

Contact the delivery carrier directly. We can provide carrier contact information to assist you, but we’re not responsible for delivery failures beyond our control.

If you haven’t received your order within 40 days of the shipping confirmation email, contact us at support@nimofan.com, and we’ll investigate.